Support - wellbeing, medical, academic

Wellbeing service 

Website: https://www.anu.edu.au/students/contacts/student-safety-and-wellbeing
Email: student.wellbeing@anu.edu.au
Telephone:  02 6125 2211
Availability: Monday to Friday, 9.00am - 4.00pm (except public holiday)

The Student Safety and Wellbeing team offers free and confidential support for students who have been impacted by sexual assault or sexual harassment (directly or indirectly) as well as a range of other concerns that may impact on a student's engagement and experience while at ANU.

Wellbeing service 

Website: www.anu.edu.au/students/health-safety-wellbeing/getting-help-at-anu/anu-counselling
Telephone: 02 6125 2211, option 1
Email: counselling.centre@anu.edu.au
Opening time: Monday to Friday, 9.00am - 4.00pm (except public holiday)

ANU Counselling is a free, confidential and non-diagnostic service available to all currently enrolled ANU students. For crisis support, please refer https://www.anu.edu.au/students/health-safety-wellbeing/getting-help-at-anu/urgent-support. No referral or Mental Health Care Plan from a General Practitioner is required to attend appointments.  

Medical service

Website: https://www.anu.edu.au/students/contacts/student-safety-and-wellbeing
Telephone: 02 6125 2211, option 2
Availability: Monday to Friday, 8.30am-5.00pm (except public holiday)

ANU Medical Centre is the on-campus health services provider, which offers General Practitioner and other primary health services.

Wellbeing service 

Email: psychology.clinic@anu.edu.au 
Telephone: 02 6125 8498 
Website: https://psychology.anu.edu.au/clinic/anu-psychology-clinic

Availability: Monday-Thursday, 8am-5pm and Fridays 8am-4pm. Closed on Tuesdays.

The ANU Psychology Clinic offers reduced-rate psychological services to ANU students. The clinic does not require a General Practitioner's referral (although referrals can be used nonetheless). The clinic is staffed by registered clinical and provisional psychologists. Please note that the clinic may not be accessible for students studying a psychology program. 

Student support

Email: respect@anu.edu.au
Telephone: 02 6125 8498
Website: https://www.anu.edu.au/students/health-safety-wellbeing/respectful-relationships
Availability: Please refer to webpage

The Respectful Relationships Unit can provide information, support, case coordination and referral for those impacted by sexual assault or sexual harassment, including those supporting someone who has experienced sexual assault or sexual harassment. The Respectful Relationships Unit leads the University's ongoing work to prevent sexual assault and sexual harassment before it occurs and to respond appropriately when it does happen.

Chaplaincy service

Email: chaplaincy@anu.edu.au
Telephone: 0407 866 777
Website: www.anu.edu.au/students/contacts/chaplaincy 
Availability: Please refer to webpage 
Location: Fourth Floor, Health and Wellbeing Building, Kambri

ANU Chaplaincy is endorsed by the University and is provided by a multifaith team of chaplains, including members of Christian, Muslim, Jewish and Humanist traditions.

Wellbeing service and crisis support

Telephone: 1300 050 0327 or SMS: 0488 884 170
Availability: 24 hours, 7 days a week

The ANU Wellbeing and Support Line is a confidential and free personal crisis counselling available after hours and on weekends. It is available to all ANU students at no cost to them, for support with situational stress, emotional difficulties and mental health concerns. It is also available to all ANU student leaders for debriefing and wellbeing support.

Student assistance

Website: https://www.anu.edu.au/students/contacts/student-central
Email: student@anu.edu.au
Telephone:  135 268 or +61 2 6125 3339 (if overseas)
Availability: Monday to Friday 9am - 5pm

Student Central is your first point of contact for anything relating to student administration, advice and support services at ANU. The friendly team can help you with a range of enquiries from enrolling in your course and understanding fees and invoices, to getting your student ID card, graduation and more.

Student assistance and support

Email: student.experience@anu.edu.au
Webpage: anu.edu.au/internationalstudents

A dedicated International Student Advisor can help you with  support,  advice and information on issues that can affect your life in Australia and your studies at ANU.

Student support

Email: access.inclusion@anu.edu.au
Telephone: 02 6125 5036
Webpage: www.anu.edu.au/students/contacts/accessibility
Availability: please refer to Accessibility webpage

Accessibility supports students within the Australian National University community whose participation in academic studies is impacted by physical and learning disabilities, mental health conditions, chronic medical conditions and short term illnesses/conditions. Accessibility also support carers, international under 18 students and elite athletes. 

Academic Advice 

Email: dean.students@anu.edu.au
Telephone: 02 6125 4184
Webpage: www.anu.edu.au/students/contacts/dean-of-students
Availability: Appointments available Monday to Friday from 10am-12 noon and 1.30-3.30pm. Appointments can be made by email, phone, or by visiting the Dean of Students Office in the Peter Baume Building. 

The Dean of Students provides students with confidential and impartial advice, as well as assistance and support. This might include support for applying for academic extension, advice on the formal grievance resolution procedures, and help to resolve issues within the University. 

Academic assistance and advice

Email: academicskills@anu.edu.au
Telephone: 02 6125 2972
Webpage: https://www.anu.edu.au/students/academic-skills
Availability: Check webpage for appointments for drop-ins, writing coaches, and learning advisor appointments

Academic Skills offers assistance with fundamental academic skills. Academic Skills offers appointments and can help with time management, referencing, reading strategically, making a clear argument, and much more. You'll find a range of useful resources and information on their webpage. They also offer English conversation groups via Zoom. 

Career advice and assistance

Email: careers@anu.edu.au
Webpage: www.anu.edu.au/students/careers-opportunities/careers
Availability: Career consultants can be booked through CareerHub, accessible through the webpage

ANU Careers offers career consultancy, interactive tools and resources, and information useful for students wanting to manage their employability and career. This includes resume and CV advice and feedback and individual appointments.

Email: careers.cbe@anu.edu.au
Webpage: cbe.anu.edu.au/current-students/opportunities-and-careers/cbe-careers/
Facebook: facebook.com/groups/CBECareers

CBE Careers and Student Employability is offering all appointments online. You can also register for virtual employer events and workshops. 

Webpage: anu.edu.au/students/careers-opportunities/global-programs
Contact details: anu.edu.au/students/careers-opportunities/global-programs/understanding-overseas-study/get-in-touch-with-global

Global Programs can provide you with advice about studying abroad.

Accessing the ANU Library remotely: There are easy 'how to' guides for finding your way around remotely.

All libraries are open on campus. You can visit the ANU Library website here for opening hours and more information on the services available.

Website: cass.anu.edu.au/current-students/student-office/drop-sessions
Email (coursework): students.cass@anu.edu.au
Email (HDR): research.students.cass@anu.edu.au
How to access: Email or phone the CASS Student Office for assistance and course advice

Website: asiapacific.anu.edu.au/students/student-centre
Email (coursework): cap.student@anu.edu.au
Email (HDR): cap.hdr@anu.edu.au
How to access: Email the CAP Student Centre for assistance and course advice. Please note: this email is monitored Monday to Friday between 9am - 5pm. You can also book a student appointment online here.

Website: cbe.anu.edu.au/current-students/student-services/
Email (coursework): info.cbe@anu.edu.au
Email (HDR): hdr.cbe@anu.edu.au
How to access: Email or book Zoom appointments with CBE Student Services for assistance and course advice. Please do not use the phone to contact Student Services during this time.

Website: cecc.anu.edu.au/current-students/support-and-wellbeing
Email (coursework): studentadmin.cecc@anu.edu.au
Email (HDR): hdradmin.cecc@anu.edu.au
How to access: For simple enquiries, email Student Administration. For complex enquiries that need to be answered face-to-face, please visit CECC Student Services in-person or virtually. Click here for details.

Website: law.anu.edu.au/student-administration-services
Email: enquiries.law@anu.edu.au
Telephone: +61 2 6125 3483 (Monday to Friday, 9am-5pm).
How to access: You can phone, email or book a zoom appointment with a student advisor by clicking here.

Website: students.science.anu.edu.au/contacts/science-central
Email (coursework): science.enquiries@anu.edu.au
Email (HDR): science.hdr.sa@anu.edu.au
Telephone: +61 2 6125 3483 (Monday to Friday, 9am-5pm).
How to access: Mondays from 2-3pm and Thursdays from 2-3pm online by Zoom. Please contact science.enquiries@anu.edu.au to provide you with a link to join a drop-in session. Scheduled appointments are also offered and can be booked via the 'Book Appointment' button.

Wellbeing: medicalschool.anu.edu.au/wellbeing
Student Support Centre: medicalschool.anu.edu.au/wellbeing/anu-medical-school-student-support-centre

Feeling good at home (during COVID-19)

Researcher support

Website: services.anu.edu.au/business-units/dean-higher-degree-research/researcher-development
Email: researcherdevelopment@anu.edu.au
Availability: See webpage for more information

The ANU Researcher Development team run university-wide programs for all Researchers at ANU. Programs are designed to support all ANU HDR candidates, supervisors and early career researchers in their work.

HDR student support

Website: services.anu.edu.au/business-units/dean-higher-degree-research/graduate-research-office
Email: gro@anu.edu.au
Telephone: 02 6125 5777
Availability: Please email or see webpage for more information

The Graduate Research Office works with colleges and other central divisions to provide consistent HDR administrative support. The office is dedicated to improving the HDR student experience and is focussed on delivering effective services, advice and support to HDR candidate and staff  from application through to completion.

ANU Students' Association 

Website: anusa.com.au/
Email: sa.admin@anu.edu.au
Availability: 9am-5pm, Monday-Friday (except public holidays)

ANUSA is the peak representative body for all undergraduate students at ANU. Undergraduate students and ANU College students are automatically members of ANUSA. ANUSA offers support, advice and assistance to undergraduate ANU Students on academic, accommodation, legal, financial and other matters.