Proctorio FAQs

Students are encouraged to seek support whenever needed. 
Please visit the Health, Safety & Wellbeing webpage for available support services. 

 

About Proctorio 

- Why is the University using Proctorio for remote invigilated examinations

We are committed to mitigating the impact of the COVID-19 pandemic on your study and course progression.  

Where an examination must be undertaken to satisfy the course requirements, Proctorio may be used. 

 
- Is Proctorio safe and secure? Is my privacy protected?

We have conducted IT security assessments and a privacy impact assessment of Proctorio. The privacy protections offered by Proctorio are one of the key reasons we selected it over other options. The impact assessments demonstrated that Proctorio was the best option for safeguarding student privacy whilst upholding academic standards. 

For additional concerning Proctorio and privacy, please see the Privacy Impact Assessment and how Proctorio meets the Australian privacy principles. 
 
- What about the University's history of cyber security breaches? Will students become vulnerable to cyber-attacks through using Proctorio?

We have been working collaboratively with Australian Government security agencies over the last 18 months to harden our security systems. 
 
Installing Proctorio onto your device will not expose you to cyber-attacks. See the ANU Cyber Advisory and HECVAT assessments for more information. 
 
 
- Why can't ANU pause invigilated examinations during the COVID-19 pandemic?

COVID-19 will be a part of our lives for the foreseeable future; our community and operations have adapted to function both remotely and in a COVID-safe way on campus. 

Invigilated examinations are a core assessment requirement for some courses; we have purchased Proctorio to ensure that students can complete their core assessment remotely. 

 

 

Preparing for your examination

- What do I need to use Proctorio?

You will need a computer less than 10 years old, with internet access (0.244Mbps), Chrome browser and a webcam. Practice examinations are provided on this Wattle page to ensure your hardware, software, and internet connection are adequate for the task. 

Proctorio has no access to other files on your computer. 

 
- What if I don't own the equipment needed to use Proctorio?

For students within reach of the ANU campus, options to undertake your Proctorio examination on campus are available. For further information, please visit this webpage.

 
- I usually have special arrangements for examinations, for example, relating to my accessibility needs. Do I still need to use Proctorio?

There have been no changes to the support services we provide at ANU; Access and Inclusion continues to administer special assessment arrangements for examinations. 

Your Course Convener designs assessments appropriate to the course and any special assessment arrangements, such as extended time, will still be applied.  If you have any additional questions or concerns, please contact Access and Inclusion at access.inclusion@anu.edu.au.  

 
 
- I am concerned my internet is not good enough to run Proctorio whilst completing an examination?

Proctorio has a very low bandwidth requirement: 0.092 - 0.244 Mbps. This is well below ADSL1 speeds.
 
- Do I have to use Proctorio for my invigilated examination? 

Course Conveners will determine if your course requires the use of Proctorio for assessment purposes. For students within reach of the ANU campus, options to undertake your Proctorio examination on campus are available. For further information, please see this webpage.
 
 
- When will I know if my course requires me to use Proctorio?

Your Course Conveners make the decision on the best assessment option for individual courses. Course Conveners will inform you of the assessment requirements for their course as soon as possible via the course Wattle site. If you have a Proctorio examination, we strongly encourage you to engage with the Wattle practice site. 

 

During your examination

- How will ID verification for examinations work?

Proctorio captures a photograph of your ANU student card and of your face. These are then presented for your Course Convener or an invigilator (e.g. ANU Examinations Office staff) to check the ID of the candidate after the examination. 

Proctorio does not use any form of biometric analysis; it does not attempt facial recognition. The product does review image quality to ensure that it has a good capture of a photo ID and of your face. 

If these parameters are not satisfied, the ID check is flagged for extra attention after the examination. If you do not have an ANU student card, you may use a current Australian drivers licence or passport.

 
 
- Will the University automatically fail students who are flagged as having suspicious behaviour?

Recordings flagged with a high suspicion rating will be reviewed. Students may be invited to explain any particularly unusual behaviour, noting that the recordings are also a good source of evidence to defend a student who needs to explain unexpected circumstances occurring during an examination (e.g. a fire alarm).  
 
Consistent with the Academic Integrity Rule (2021), any student found to be cheating will be subject to disciplinary action. 

 

 

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Key Contacts 

Academic advice and support: Your Academic College is the place to go for any academic advice, including academic support, program structure and course management. 

Special examination requirements: Access & Inclusion can assist with administering special considerations and arrangements for your examination/s. Find out more on this webpage. 
 
Student administration support: Student Central is your first point of contact for anything relating to student administration, advice and support services. Get in touch with the team on this webpage.
 

IT Support: If you need IT assistance and/or need further technical guidance with using Proctorio, you can get in touch with the ANU IT Service Desk. 

 
  For staff enquiries contact EGAPP.

 

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