Haven't received your first password?
We're very excited to welcome you to The Australian National University.
Your ANU password allows you to enrol and access a range of ANU systems and services that you'll need as a student.
If you haven't receive your first password via email yet, please click the option that best describes you below for further instructions.
I am a new student commencing a program at ANU
You should have received the following emails after you are accepted to study at ANU:
- ANU Matriculation Email containing your University Student ID (UID) e.g. u1234567, as well as information about University Systems and Orientation.
- Password Email containing your password.
If you only received the ANU Matriculation Email, make sure to check your spam or junk email folder in case the email was delivered there instead of your inbox.
If you haven't received your password after two business days, you can:
- Log a request through the Service Desk community support request form
- Call the ANU ITS Service Desk on +61 (02) 6125 4321
Operating hours: 8:00am and 5:00pm AEDT Monday to Friday, excluding public holidays
Please note that for security reasons another person cannot make this call on your behalf.
I am a current/previous student or staff member commencing a new program
If you are a previous/current ANU student or staff member who has been accepted to a new program, you can use your existing log in details to access ANU systems and services. This means you will not receive the Password Email or be issued with a new password.
If you can't remember your ANU password, you can:
- Reset using the 'Forgot Password?' option on Identity Manager.
- Call the ANU ITS Service Desk on +61 (02) 6125 4321
Operating hours: 8:00am and 5:00pm AEDT Monday to Friday, excluding public holidays
Please note that for security reasons, another person cannot make this call on your behalf.
For more information about resetting your password please see the How to reset your Identity password webpage.
What should I do while waiting for my password?
In the meantime, you can explore your degree program and choose which courses you might like to take via our Programs and Courses webpage. You can also find an overview of what you can expect in your first weeks at the ANU through the ANU1001 Orientation Module.
Download the ANU OK App. The app features include quick access to ANU Security, emergency information and current alerts, safety tools, a campus map and other personal support resources. All students should download the ANUOK App.
Download ANUOK on Google Play | Download ANUOK on the App Store
When you receive your Password email, you can find instructions online about enrolling for the first time as a coursework student, and we encourage you to give it a go!